Customer Service

Order Cancellation

A customer is able to cancel the order within one hour after the order is placed. If you want to cancel an order after one hour please contact us at


Missing Pieces 

If you have missing piece please click here and fill out the missing piece request form. We will mail you the missing piece(s) free of charge.



Star Wars Imperial Star Destroyer here

Star Wars Millennium Falcon and X-Wing Starfighter here

Boba Fett's Starfighter & Imperial Light Cruiser here

Mandalorian Razor Crest and Sandcrawler here

Star Wars AT-AT, AT-ST, and Snowspeeder here

Harry Potter Durmstrang Ship here 

Harry Potter The Burrow, Hagrid's Hut, The Knight Bus here

Harry Potter Hogwarts Castle puzzle instruction here

Diagon Alley and Hogwarts Express puzzle instruction here 

Frozen Instruction here