Contact Us

Shipping Policy


We offer free shipping on orders over USD $75 to the US, USD $150 to Alaska and Hawaii. 

We ship via UPS standard. Shipping rates will be calculated at the end of check out.

We will ship the order within 24-48 hours of being received into our system, Monday through Friday. Transit time per regular UPS Zone Map will apply.

Right now we are shipping to United States only. 


Order Cancellation

A customer is able to cancel the order within one hour after the order is placed. If you want to cancel an order after one hour please contact us at


Missing Pieces 


If you have missing piece please click here and fill out the missing piece request form. We will mail you the missing piece(s) free of charge.

For inquiries regarding Hogwarts Castle instruction, please download the digital version from here.



Return Policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, please click here. Our customer service team will contact you shortly.

Unfortunately, we cannot accept returns on shipping charges or gift cards. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.




General Information

Wholesale Inquiries